Questions, answered 

How long does the candle last?

Around 20–25 hours of burn time when used correctly. Let the wax melt to the edge on each burn and trim the wick to about 5 mm before lighting.

What does it smell like?

A blend of coffee, creamy vanilla and subtle notes of chocolate, made to recreate the aroma of an espresso martini.

Can I reuse the glass?

Yes. It is a premium cocktail glass. Once the wax is gone, remove any residue, wash in warm soapy water and use it for the real thing.

Does it make a good gift?

It arrives gift-ready in protective packaging. Add a note at checkout and we will include it.

How long is shipping?

Delivery takes 2–5 working days, plus production time. Free US shipping on bundles of 3 or more.

 Shipping 

What's your shipping information?

You can find our shipping information here

Where do you ship?

We currently ship to the United Kingdom, United States, and Canada, plus offer International Shipping to many other countries around the world! 🌍✨


If your country isn’t listed at checkout, don’t worry — we’re always expanding our delivery zones, so keep an eye out for updates! 👀📦

When will my order ship?

Most orders get shipped within the same working day (Mon-Sat) or within 3 to 4 days.

Don't worry! Your order won't be missed! If no movement for 7+ working days, please contact us! Rarely happens:)

 Orders and Returns 

How to track my order?

Please visit our track order page on our menus, use your order number or tracking & you're good to go!

Just remember that our timeframe of delivery speeds, and if you think your tracking has possible issues, let us know anytime, and we'll have a look!

Generally, sometimes Airport security holds packages for 3 to 5 days extra (something we are unable to control).
So please wait patiently for this when it says "Security" related on the tracking page.

Return and refund policy

You can find all the cozy details about returns and refunds right here on our Return Policy page

Can I cancel my order?

We're so sorry you wish to cancel your order! You can cancel your order as long as it hasn't been processed or shipped. If you need to return your order, please provide your order number and a valid reason for the return.

We offer a 100% money-back guarantee to ensure your satisfaction.

Contact us at help@thehomescent.com, and our team will assist you with the cancellation or return process.
We're here to help!

Can I update the billing address after placing my order?

Once your order is placed, we’re not able to change the billing address — but don’t worry! 💛

If your payment went through and you received a confirmation email, everything’s good to go, and your order will be on its way without a hitch. ✨

What should I do if my order was returned because of an address issue?

If your package was returned due to an incorrect address, just send us a message with your correct shipping details, and we’ll make sure your order finds its cozy new home the second time around.

What if my package says “delivered” but hasn’t shown up?

Don’t panic

If your order shows as delivered but you haven’t received it yet, here’s what to do:

  1. ⏳ Wait a day or two — it may still be on the way.
  2. 🏡 Check with family, neighbors, or building staff — it might’ve been dropped off nearby.
  3. 📍 Double-check your shipping address on your order.
  4. 📮 Contact your local post office — they sometimes hold packages marked as delivered.

If you’ve tried all these steps and your package is still missing, reach out to us and we’ll do our best to help track it down. 💛

I entered the wrong email — how can I get my order confirmation?

No worries — these things happen! 💛

If you think you typed the wrong email during checkout, just reach out to us with your shipping address and phone number. We’ll update your details on our end and resend your order confirmation straight to your correct inbox. 📬✨

What if my order is damaged or missing something?

If your order arrived damaged, incomplete, or not quite right, just reach out to us and we’ll make it right as quickly as possible.